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CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)—
Operating Procedures
To answer an incoming CAS call:
1.
Press the call appearance button where the Atnd lamp is flashing.
Ž Ringing stops.
Ž Atnd lamp lights steadily.
• Pos Avail lamp remains dark.
Ž Listen for call identification tone (if provided by the branch).
Ž Display identifies the originating branch location.
• Console is connected to the caller.
2. Answer the call, and
Ž The call can
or ended.
assist the caller as necessary.
now be extended, held at the console, placed on Remote Hold,
To extend a CAS call to the originating branch:
1.
Press
[Start].
• Caller is separated from the connection.
Note:
The split function does not work on CAS calls.
. Listen for dial tone from the branch location.
Note:
Do not go to Step 2 until you hear dial tone. The call will not
go through if you dial the number before you hear dial tone.
2. Dial the requested internal or external number.
3. Use Step 4, 5, or 6 to complete the call.
4.
If you are not going to announce the call, press [Release] as soon as the call starts
ringing.
• Calling party is connected to the ringing line.
Ž Procedure complete (unless the call is unanswered and returns to the
console).