Filter
Top Products
CHAPTER 4. USING THE FEATURES
CHAPTER 4. USING THE FEATURES
This chapter provides brief descriptions and step-by-step operating procedures for the
Switch features (except those associated with Hospitality Services and Automatic Call
Distribution) that you can use at the attendant console. The features are presented
alphabetically.
For detailed discussions of all the attendant features, refer to DEFINITY® Communications
System Generic 1 and System 75—Feature Description, 555-200-201.
Procedures for Hospitality and Automatic Call Distribution features are in the following
documents:
• DEFINITY® Communications System Generic 1 and System 75—Hospitality Operations,
555-200-723
• AT&T System 75—Automatic Call Distribution (ACD) —Agent Instructions, 555-200-722
Ž AT&T System 75—Automatic Call Distribution (ACD) —Supervisor Instructions, 555-
200-724.
Abbreviated Dialing (V2, V3, and Generic 1 Systems)
Abbreviated Dialing (AD) provides up to three lists of stored numbers that any attendant can
access for placing calls and activating features. This feature reduces the number of button
strokes required for dialing and makes calling more error-free.
The attendant console AD lists are programmed by the System Manager, who can also
assign feature buttons to some positions on the lists to allow one-button dialing of selected
numbers. Multi-digit numbers can be called by dialing a list code followed by an entry
number on the list or, even more quickly, by pressing a button associated with a list position.
(List codes can also be stored on buttons for easier access.)
Having frequently used feature access codes stored on AD buttons in the feature area is
especially convenient for the attendant. The AD feature buttons can also be used for storing
long-distance and international numbers and,
if a selector console is not provided, inside
extension numbers.
4-1