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CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)
To put a CAS call on Remote Hold at the originating branch location:
Note:
When a CAS caller wishes to wait, the call should be put on Remote Hold
(not Hold) to free the console and the RLT for other calls.
1.
Press
[Start].
2. Dial the Remote Hold feature access code as administered at the originating branch
location.
• Listen for Remote Hold confirmation tone.
3. Press [Release].
Ž Call is on Remote Hold.
• Procedure complete (unless the call returns to the console).
To answer a returning call that was previously extended or put on Remote Hold:
1.
Press the call appearance button where the Atnd lamp is flashing.
• Listen for recall tone from the branch location.
Ž Console is connected to the returning call (and to the ringing line if the call
was previously extended).
2. Report to the caller.
• If caller still wants to wait and call was previously extended, go to Step 3.
• If caller wants to be connected to another extension, go to Step 4.
Ž If caller wants to continue to hold, reactivate Remote Hold.
3. Press [Release].
Ž Call is re-extended (dialing is not necessary).
Note:
You need to re-extend (dial again) if the previously extended call was
extended to a single-line voice terminal or if Remote Hold was
reactivated.
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