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CHAPTER 4. USING THE FEATURES
Calls to an attendant console are answered in the following
extension number calls, followed by “0” dialed calls, and then
are waiting in the “0” dialed calls queue, the call waiting tone is
To activate Auxiliary Work or Make Busy function:
priority; individual attendant
hunt group calls. When calls
heard.
1.
Press [AuxWork] or [Make Busy] again.
• Bottom lamp flashes—attendant is last active member in group and there are
still calls in hunt group queue; cannot activate Auxiliary Work or Make Busy.
Ž Bottom lamp lights steadily—console is temporarily removed from hunt
group.
To deactivate Auxiliary Work or Make Busy function:
1.
Press [AuxWork] or [Make Busy] again.
Ž Bottom lamp goes dark—console active in hunt group again.
Integrated Directory
This feature enables attendants to retrieve extension numbers from the system directory.
The directory contains an alphabetical listing of up to 400 (V1 systems) or 800 (V2, V3, and
Generic 1 systems) names and numbers of people within the system.
With Integrated Directory, you can use the touch-tone buttons on the console to key in a
name and retrieve the extension number assigned to that name. Instead of shuffling through
a lot of papers trying to find an extension number, you just key in that person’s name, and
the extension number assigned will appear on the alphanumeric display.
You can enter the Integrated Directory mode whether or not you are active on a call. Also,
calls can come in to the console while the Integrated Directory mode is active.
Integrated Directory is really quite simple to use.
To enter the Integrated Directory mode,
simply press the Intgrtd Directory button.
After this button is pressed, the tones that you
normally hear when you press the touch-tone buttons are silenced. The buttons are now
used exclusively for keying in names.
They cannot be used to dial extension numbers or
access codes. (You can, however, place calls or activate features if dialing is not required.)
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