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CHAPTER 3. OPERATING THE CONSOLE
To reenter a single-party
call held on the console:
1.
Press the call appearance button where the call is on hold.
• Hold lamp goes dark.
.
• Atnd lamp lights.
• Pos Avail lamp goes dark.
•
Held party is reconnected to the console.
2. Talk to the other party.
You can manually reenter a single-party held call at any time using the last procedure.
However, a single-party call on hold returns to the console automatically when the preset
timed reminder interval expires. (Refer to Timed Reminder feature in Chapter 4.)
When the timed reminder interval expires for a call, the Hold lamp at the call appearance
button flashes, timed reminder tone sounds, and the alphanumeric display identifies the call.
Answer the returning call in the same way that you answer any incoming call, and assist the
caller as necessary.
If the held call has two or more parties, the Attendant Lockout feature prevents you from
directly reentering the call. One of the parties on the call must call you for assistance (the
Attendant Recall feature). Multi-party calls held at the console are not timed; therefore, timed
reminder does not apply to them. (Attendant Lockout and Attendant Recall are described in
Chapter 4.)
Splitting Calls
The Attendant Auto-Manual Splitting feature lets you temporarily disconnect from a caller,
place a call to another party, and then connect the two parties together. Splitting is a
procedure that you must always perform in order to extend an incoming call to an inside or
outside number. Splitting allows you to take the following steps:
1.
Either talk with the second party to announce the waiting call or drop out of the call
before the second party answers.
2. Connect the two calls together.
3. Join the calling and called parties in a 3-way connection from which you can later
drop out.
4. Return to the split caller if the called party does not answer or declines to enter the
call.
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