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CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)_
Single-Line
Voice Terminal Operations
If a single-line voice terminal is the Night Service answering position, the user will flash the
switchhook to extend a CAS call to the originating branch location. The CAS calls can be
put on Remote Hold any time a caller wishes to wait. However,. CAS calls cannot be put on
hold at a single-line voice terminal.
To answer an incoming CAS call:
1.
Lift the handset, and listen for call identification tone from the branch location.
2. Answer the call, and assist the caller as necessary.
Ž The call can now be extended or ended.
To extend a CAS call to the originating branch:
1.
Flash the switchhook.
2. Dial the requested extension number.
3. Go on-hook.
• Caller is connected to the ringing line.
• RLT is dropped.
To put a CAS call on Remote Hold:
1.
Flash the switchhook.
2. Dial the Remote Hold feature access code as administered at the originating location.
Ž Listen for Remote Hold confirmation tone.
3. Go on-hook.
Ž Call is on Remote Hold.
• RLT is dropped.
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