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CHAPTER 4. USING THE FEATURES
Trunk-to-Trunk Transfer
This feature allows the attendant to originate two outgoing trunk calls and connect them
together. For example, two company employees may be on business trips in different cities
and need to talk to each other; the attendant may be asked to make this connection.
The Attendant Lockout feature, if available, will not be active when a trunk-to-trunk call is
placed. Also, when the Trunk-to-Trunk Transfer feature is used for two outgoing trunks, you
must hold the call on the console. The system will not allow you to release from such a call.
If you press the Forced Release button, the call is disconnected.
The Automatic Route Selection feature, if available, can be used with the Trunk-to-Trunk
Transfer feature.
Extending an incoming trunk call to an outgoing trunk is described in “Extending Calls” in
Chapter 3.
To arrange a Trunk-to-Trunk Transfer:
1.
Call the first outside party.
2. When the first party answers, explain the purpose of the call. Ask the party to wait
to be connected.
Ž
If the first party does not answer, press [Release];
try again later.
3. Call the second outside party.
Ž
First party is split from the connection as soon as [Start]
or a Trunk Group
Select button is pressed to place the second call.
• Start lamp lights.
4. When the second party answers, explain the purpose of the call. Ask the party to
wait to be connected.
Ž If the second party does not answer, go to Step 6.
5. Press [Hold] to connect the two parties together and hold the call at the console.
Ž Hold lamp at call appearance button lights and remains lighted as long as
both parties are connected.
Ž Atnd lamp goes dark.
• Pos Avail lamp lights.
• Procedure complete.
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