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CHAPTER 4. USING THE FEATURES
Attendant Recall Call
When a call is held by a local
Attendant Recall Call feature,
is held regardless of whether
If an IAS attendant holds an
the attendant.
Attendant Return Call
attendant at a branch system and one party of the call uses the
the call always alerts the local attendant console where the call
IAS is in effect.
IAS call, the calling parties on the branch system cannot recall
On a branch system with IAS in effect, if a local attendant extends a call and the call goes
unanswered after an administered time, the call is routed to a local attendant console, not
the IAS attendant.
If an IAS attendant extends an IAS call to an extension on the main system and the call goes
unanswered after an administered time, the call is routed to the IAS attendant by the main
system.
If an IAS attendant extends an IAS call to an extension on a branch system and the call goes
unanswered after an administered time, the call is not returned to the IAS attendant.
Call Coverage
On a branch system with IAS in effect, a call skips a coverage point that is the attendant
group ("0”).
Night Service
The IAS is deactivated when the branch system is put into night service, and is reactivated
when the branch system is put into day service.
Special Treatment
On a branch system, the direct inward dialing and advanced private line termination calls that
cannot be completed are routed to an IAS attendant if the attendant group is administered as
the “DID Intercept Treatment” destination and IAS is in effect.
Calls from advanced private line termination trunks with first digit "0" are routed to an IAS
attendant.
Timed Reminder of One-Party HeId Call
On a branch system, when the held-time for a local-attendant-held call (a call that is held by a
local attendant) expires, the timed reminder goes to the local attendant console where the
call is held regardless of whether IAS is in effect.
If an IAS attendant holds an IAS call, the main system routes the timed reminder to the IAS
attendant when held-time expires.
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