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CHAPTER 4. USING THE FEATURES
Emergency Access to the Attendant (V3 and Generic 1 Systems)
This feature provides for emergency calls to be placed to the attendants automatically by the
system or dialed by system users, and allows such calls to receive priority handling by the
attendants.
When an emergency call is placed, the call will terminate at an available attendant console.
The attendant will receive visual and audible notification of the emergency call.
If all attendants are busy when an emergency call is placed, the call enters a unique queue
for emergency calls. This queue allows attendants to handle emergency calls separately from
other calls, and attendants should immediately respond to an emergency call.
When an emergency call enters the Emergency queue, the following occur:
• At all consoles not active on an emergency call, the Emergency lamp, if assigned,
flashes; the Emergency tone sounds. (On older consoles, normal ringing is heard.)
.
Ž Any one of the attendants can end the current call (or put it on hold) and receive the
call from the Emergency queue.
Ž As soon as the attendant answers, the Emergency tone is silenced (if no other calls
are in the Emergency queue).
• The attendant display identifies the call with the abbreviation EMRG and shows the
following information:
—
The call appearance that received the call
—
The calling party identification
—
The number of emergency calls remaining in queue.
Ž A typical emergency call has this display format:
a= TOM ROBERTS EXT 3041 00 in EMRG Q
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