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CHAPTER 4. USING THE FEATURES
Handle a redirected call according to the type of call it is. The following options, Coverage
Callback and Consult, are available with the Call Coverage feature.
Coverage Callback
Internal Call
After you answer the call and before you release it, press the (Cover Cback) (Coverage Callback)
button. This operation automatically leaves a message for the called party to call the internal
calling party.
If you need to relay the message for the calling party, press the (LWC) (Leave Word Calling)
button. This operation
External Call
After you answer the
button. This operation
Consult
automatically leaves a message for the called party to call you.
call and before you release it, take a message; press the (LWC)
automatically leaves a message for the called party to call you.
This feature option allows you to talk with the called party after you answer the redirected
call. The following procedure presents the use of the Consult feature.
To consult with the called party:
1.
After answering the redirected call, press (Start).
• Dial tone heard.
• Split lamp lights.
• Calling party is separated from the connection.
2. Press (Consult).
• Called party receives priority ringback tone.
3. Talk with called party, and determine if call will be accepted.
• Called party wants to talk with you and the calling party; go to Step 4.
• Called party wants to talk with you and the calling party; go to Step 6.
• Called party wants to talk with the calling party only; go to Step 7.
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