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CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)
CAS Night Service Operations
When the CAS attendant activates Night Service for the CAS main location,
terminate at the CAS main night service destination. If the night destination is
CAS calls will be answered at a voice terminal.
CAS calls will
not a console,
When a CAS call is extended by a Night Service voice terminal user, that call will return to
the Night Service terminal if it is not answered. The Night Service voice terminal user can
then put the call on Remote Hold (if the caller wishes to wait) or can ask the caller to call
again later.
Multi-Appearance Voice Terminal Operations
If a multi-appearance voice terminal is the Night Service answering position, the terminal may
be assigned a Flash button, which is used to extend CAS calls. If a Flash button is not
provided, the Conference or Transfer button may be used; however, the button functions are
not the same as for the normal conference or transfer operation. Descriptions of the
procedures follow.
The CAS calls can be put on Remote Hold any time a caller wishes to wait. (The CAS calls
should not be put on hold at the voice terminal because it ties up the RLT.)
If the terminal has a display, it may also be assigned a Trunk Name button. This button is
useful in a Distributed Communications System (DCS) environment. Since the normal DCS
display from a system user is name and extension number, the branch location originating
the CAS call is not identified. However, pressing Trunk Name while on an active CAS call
with a system user will display the RLT name.
The Trunk Name button can also be pressed to display the name of an outgoing trunk group
that is administered for no outgoing display.
The Trunk Name button can also be used by the attendant.
To answer an incoming CAS call:
1.
Press the call appearance button where the green lamp is flashing.
Ž Listen for call identification tone (if provided by the branch).
• Display (if provided) identifies the branch location or DCS calling information.
2. Answer the call, and assist the caller as necessary.
Ž The call can now be extended, ended, or put on Remote Hold.
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