Filter
Top Products
CHAPTER 4. USING THE FEATURES
To activate a feature or place a call using the AD feature:
1.
Press (Start).
• Dial tone.
• Atnd lamp at idle call appearance button lights.
• Pos Avail lamp goes dark.
2. If the feature access code or telephone number is stored on an AD button, press the
button.
If the feature access code or telephone number is on a list assigned to the console
but not stored on an AD button, access the list; then dial the list entry number.
3. Continue the call in the normal way.
Attendant Auto-Manual Splitting
This feature allows the attendant to disconnect from a calling party temporarily (split) in order
to call another party prior to connecting the two parties together. It is not an independent
procedure, but is used in connection with other call-handling steps.
The procedures for using the Attendant Auto-Manual Splitting feature are described in detail
under “Splitting Calls” in Chapter 3. The steps involved in splitting are incorporated into the
procedures for Extending Calls (also described in Chapter 3).
Attendant Call Waiting
This feature allows a call extended from the console to a busy single-line voice terminal
inside the system to wait at the called terminal. Call Waiting is automatic. After the
extension number is dialed, the attendant hears Call Waiting ringback tone, and the busy
voice terminal user hears a 2-burst tone.
You must tell the calling party that the extension is busy and the call is waiting before
pressing the Release button, not after call returns.
When you put a call in call waiting and press the Release button, the call is off the console;
other calls can be handled.
If the call is not answered before a preset time expires, the call returns to a console. The
Atnd lamp at an idle call appearance flashes, timed-reminder tone is heard, and the call
identification and call purpose are displayed. Answer the returning call the same way that
you answer any incoming call. (Refer to “Timed Reminder”
for more information on handling
a returned call.)
4-2