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CHAPTER 11. GLOSSARY
Console
See Attendant Console.
Coverage Answer Group
A group of up to eight voice terminals that ring simultaneously when a call is
redirected to it by Call Coverage. Any one of the group can answer the call.
Coverage Call
A call that is automatically redirected from the called party’s extension number to an
alternate answering position when certain coverage criteria are met.
Coverage Path
The order in which calls are redirected to alternate answering positions.
Coverage Point
The attendant positions (as a group), Direct Department Calling group, Uniform Call
Distribution group, Coverage Answer Group, a voice terminal extension, or Message
Center Hunt Group designated as an alternate answering position in a coverage path.
Covering User
The person at an alternate answering position who answers a coverage call.
Designated Voice Terminal
The specific voice terminal to which calls, originally directed to a certain extension
number, are redirected. Commonly used to mean the “forwarded-to” terminal when
Call Forwarding All Calls is active.
Distributed Communications System (DCS)
A cluster of from 2 through 20 private communications switches interconnected
among several geographic locations.
An attribute of a DCS configuration that
distinguishes it from other networks is that it appears as a single switch with respect
to certain system features.
Direct Extension Selection (DXS)
An option at the attendant console that allows an attendant direct access to voice
terminals by pressing a Group Select button and a DXS button.
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