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116 / Transferring calls
Compact ICS 6.1 System Coordinator Guide P0603544 02
Using Call Park
When you park a call, the system assigns one of nine codes for the retrieval
of the call. These codes consist of the Call Park prefix, which may be any
digit from 0 to 9, plus a two-digit call number between 01 and 09. For
example, if the Call Park prefix is 4, the first parked call is assigned Call
Park retrieval code 401.
The Norstar system assigns Call Park codes in sequence, from the lowest
to the highest, until all the codes are used. This round-robin approach
means that a greater variety of codes are used, which makes it easier for a
call to reach the right person when more than one incoming call is parked.
The highest call number, which is the Call Park prefix followed by 09, is
used only by telephones or devices connected to the system using an analog
terminal adapter (ATA).
Your installer or customer service representative programs both the Call
Park prefix and the delay before parked calls are returned to the originating
telephone. External calls parked for longer than the programmed delay are
returned to your telephone.
Call Park can be disabled by your installer or customer service
representative.
Tip -
Answered Hunt Group calls are parked in the
same manner as other calls. For more information about
Hunt Groups, see ‘‘Programming Hunt Groups’’ on page
171.
If you disable Call Park, you cannot use the
system-wide call access (SWCA) feature.