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108 / Handling many calls at once
Compact ICS 6.1 System Coordinator Guide P0603544 02
Each group telephone must either have a line appearance of the call coming
in, or a free intercom button to be able to retrieve a SWCA call. The number
of SWCA keys that can be assigned will depend on available buttons on the
telephone. T7316, T7316E, T7316E+KIM, and T7324 telephones provide
the broadest use of this feature since they have the most memory keys with
indicators. Companion, M7000/T7000 and M7100N/T7100 telephones do
not have line or intercom buttons, therefore, they cannot be assigned
SWCA lines.
Incoming calls
When you answer an external call, the system can react in one of two ways,
depending on what settings were specified in system programming:
• the call may be transferred automatically to a free SWCA key when
you answer the call. In this case, you need to put the call on Hold or
press the SWCA key the call transferred to, to free the line the call
came in on.
OR
• you may need to press a free SWCA button to transfer the call
manually to a free SWCA key. In this case, when you transfer the call,
the line the call came in on is released.
When you put a call on hold, the system can react in one of two ways if you
have SWCA keys defined:
• when you put the call on Hold, the call transfers to a SWCA key and
all the other extensions with corresponding SWCA keys display a
flashing indicator beside the button. The call can be picked up at any
other extension. If the call automatically transferred to a SWCA key
when it was answered, then this option puts the call on hold at the same
key.
OR
• when you put the call on Hold, it stays on hold on the line that it came
in on. To make the call available to other extensions, press a free
SWCA key rather than Hold.
Calls with appearances on SWCA keys show a solid indicator when the call
is active. On the extension where the call is active, an Intercom or Line
button also becomes active.