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P0603544 02 Compact ICS 6.1 System Coordinator Guide
Using the pre-recorded greetings
Pre-recorded greetings are always used when the System Answer or CCR
are turned on, even if you do not create personalized recordings. The pre-
recorded greetings can be turned off (not erased) and/or replaced with user-
recorded substitutes. If a pre-recorded greeting is turned off, all System
Answer and CCR features that use that greeting are affected.
Incoming calls at the attendant telephone hear the System Answer
greetings. Lines that are set up to be answered by CCR hear a different set
of greetings. They are:
• All of our operators are busy.
• If you know the extension that you want, and are using a touch-tone
phone, please dial it now.
• Or, hold the line and your call will be answered as soon as possible.
• Thank you for calling.
In the next section, these recordings appear (in italics) as part of examples
of complete greetings that callers might hear. “Thank you for calling” is
heard when the caller does not respond to the Business closed greeting after
it has been repeated, before the system disconnects the caller.
Using customized greetings for System
Answer and CCR
Norstar uses both greetings you record and pre-recorded greetings to tell
callers how their call is being handled. You can make your own voice
recordings for all of the greetings used in System Answer and CCR.
For customer greetings, you can create your own version or turn the
greeting off completely. With system greetings, you can select the system
version, create your own version, or turn the greeting off.
The following examples use greetings recorded for use at a company called
Bluebird Consulting. You can use them as models for when you make your
own recordings.
The pre-programmed parts of the greetings are shown in italics.