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Forwarding your calls / 121
P0603544 02 Compact ICS 6.1 System Coordinator Guide
Forward on busy
Forward on busy redirects your calls to another telephone on your Norstar
system when you are busy on a call, or when you have Do Not Disturb
activated at your telephone.
For step-by-step instructions, see ‘‘Making changes to Call Forward on
Busy’’ on page 39.
Line Redirection takes precedence over Forward on busy. Calls that are
redirected by Line Redirection are not affected by any Call Forward
features or Call Forward programming.
Telephones that have Forward on busy active can receive priority calls. If
you are busy on a target line call, another call to that target line is redirected
to the prime telephone for that target line.
DND on Busy
When you are busy on a call and a second call comes in, your telephone
rings softly to alert you to the second call. If you find this second ring
distracting, you can have the system prevent a second call from disturbing
you by assigning Do Not Disturb (DND) on Busy to your extension.
When DND on Busy is turned on for the telephone, internal and private
network callers hear a busy tone instead of ringing when you are on the
telephone. External callers are transferred to the prime set used in your
system.
For step-by-step instructions, see ‘‘Making Changes to Do Not Disturb on
Busy’’ on page 40.
If you use DND on Busy, the line indicator for an external incoming call
flashes, but your telephone does not ring.
Tip -
If the telephone is a member of a Hunt Group, the
Call Forward on busy feature is overridden and the Hunt
Group call continues to ring until the hunt time has
expired. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.