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Index 85
Attendant Console User Guide
I
In and Out buttons 32
Introduction to Business Communications Manager
Attendant Console 11
J
Join button 33
L
LAN 80
Link 29
Link button 32
Link Transfer button 22
Linking and Joining calls 52
Log to File 27
Loop button 17, 19, 20, 33, 44
Loop buttons 24
Loop Overflow icon 19, 25, 43
M
Main attendant, full-time 17
Maintaining caller information 59
Maintaining employee information 62
Making a call from the attendant’s extensi on54
Managing calls using telephone display buttons 55
Menu ba r24
using 25
Menus available from the main window 24
My Extension 18
My extension rings 21
N
Name box 35, 39, 62
Networked model 80
New Caller button 61
New Name butto n39
Note 25
O
Off-hook 41
One Month button 71
One Week button 71
On-hook 41
Options 27
Options dialog box 16, 18
Selected tab 21
Orange Loop button 33
Out button 18
Overflow attendant 14, 19
P
Page button 37
Park 28
Park/Page button 34
Parked calls box 49
Parking calls and paging employees 48
Parking, holding and screening calls 48
Part-time main attendant 18
Paste 26
Period list box 71
Person status icon 40
Phone box 39
Placing and retrieving calls on Hold 50
Postal Code of an employee 39
R
Record Number box 39
Red Loop button 33
Redirect calls to 18, 19
Release 28
Release button 34
Reports 27
All button 71
calls by customers 69
calls to employees 69
Customer/Employee button 72
Database box 70
extension directory 70
Information list box 70
Select button 72
Reports window 70
using 70
Resetting the Full tab vie w64
Restore minimized Attendant Console screen when 21
Restoring Attendant Console window 21
Right-click capability 31
using 31
Ringing 33