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Attendant Console User Guide
3 Click the OK button.
The main attendant can redirect their calls to the backup attendant by clicking the Out button. The
main attendant can click the In button to resume receiving calls at their PC.
Overflow attendant setup
An overflow attendant receives calls that are redirected from another attendant position where
there are more incoming calls than Loop buttons. For example, if a main attendant is already
handling six incoming calls, the next call is redirected to the overflow attendant until one of the
main attendant’s six Loop buttons is available.
The overflow attendant can also operate as a main attendant, an assistant attendant or any
combination of the attendant types.
After you set up an Attendant PC as the overflow, each Attendant PC that is set up to receive
incoming calls must be set up to redirect calls to the overflow Attendant PC whenever overflow
conditions exist. You must activate the overflow feature at each Attendant PC.
If all the Loop buttons are in use, the Loop overflow icon appears in the Attendant Status Bar and
the overflow call goes to the specified extension. For more information on the Loop overflow icon,
see “Status Bar” on page 25.
To set the overflow extension:
1 On the Tools menu, click Options.
The Options dialog box appears with the Options tab open.
2 In the Redirect calls to option, in the Extension box, type the overflow attendant’s extension
number.
3 Select Call overflow occurs to redirect calls when all of the main attendant’s Loop buttons are
busy with calls.
4 Click the OK button.
Assistant attendant setup
An assistant attendant provides call coverage for one or more extensions in the system. You can set
up an assistant attendant to monitor incoming calls to specific extensions. Set up an assistant
attendant if an employee wants an assistant attendant, such as an administrative assistant, to
answer the employees’ calls.
To set up an assistant attendant:
Note: The system can redirect calls to another Attendant Console
attendant or any extension number.