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80 Glossary
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Hookflash
The signal that occurs when a telephone goes on-hook followed by off-hook.
Hunt Group
A Hunt Group is a group of telephones that can be called by a single number. Hunt Groups
are configured in your Business Communications Manager base unit.
ID
Identification.
Internal call
An internal call is a call, such as a call from another employee’s extension, that originates
from your company’s Business Communications Manager base unit.
LAN
Local area network.
Main attendant
A main attendant is the telephone attendant who is primarily responsible for managing a
company’s incoming calls. The main attendant can have other attendants.
Networked model
In a networked model the Attendant Console main attendant’s PC is connected to one or
more additional attendant PCs through a network.
Overflow attendant
The overflow attendant receives incoming calls when there are more than six active calls at
the main attendant’s PC.
PC
Personal computer.
Server component
The Attendant Console server program supports the Client component residing in the PC.
Shared system
In an Attendant Console shared system the Business Communications Manager base unit
is shared by two or more companies.
Stand-alone model
A stand-alone model is a Attendant Console system in which one attendant manages a
business’s incoming calls. There are no assistant attendants, backup attendants or overflow
attendants in a stand-alone model.
Target extension
A target extension is the extension number to which you are directing a call.