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Attendant Console User Guide
Assigned extension rings - The attendant is notified of calls to the assigned extensions.
or
My extension rings -The attendant is notified if their extension has an incoming call.
If both check boxes are clear, the attendant is not notified of calls when the window is
minimized.
3 Click the OK button.
When an outside call arrives for an assigned extension, a Call Notification dialog box appears
to inform the assistant attendant of the call. Internal calls from an extension to an assigned
extension are not displayed on the assistant attendant’s window.
Restoring the Attendant Console window
Part-time attendants can have the Attendant Console window minimized or under another window.
The attendant can restore the Attendant Console window from the taskbar by clicking the
Attendant Console taskbar button. A quicker method is to set the Attendant Console window to
restore automatically.
The Client component can automatically restore the window when the attendant’s extension goes
off-hook (“active”).
To set the Attendant Console window to restore automatically:
1 On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
2 In the Restore minimized Attendant screen when option, click the Call Answered on
Attendant extension check box.
3 Click the OK button.
When an outside call arrives for an assigned extension, a Call Notification dialog box appears to
inform the assistant attendant of the call. Internal calls from an extension to an assigned extension
are not displayed on the assistant attendant’s window.
Setting the Attendant Selected option
The Selected tab lets the attendant view a selected subset of the full directory. This is useful if the
attendant’s incoming calls are directed to a limited number of extensions.
To display selected extensions in the Directory list of the Attendant Console window:
1 On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
2 Click the Selected tab.
3 To add an extension, click the extension you want in the All extensions list and click
>>
to
copy it to the Selected extensions list.