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Attendant Console User Guide
Figure 1 Attendant Console window
When the setup is complete, the Directory list displays the Business Communications Manager
extensions connected to the Business Communications Manager base unit.
Types of attendant setups
You must set up each PC that has the Client component installed to handle calls either as a main
attendant, overflow attendant, backup attendant or assistant attendant.
Full-time main attendant setup
The full-time main attendant setup is intended for a telephone operator that has the Attendant
window always visible on their PC. There can be more than one full-time attendant.
Every Client component must have the Server ID and Attendant extension options set for the
Client component to function. The Server ID indicates to the Client component where the Server
component is located. The Attendant extension setting indicates to the Client component which
telephone belongs to the attendant.
The Client component displays the incoming calls to the attendant’s telephone as a yellow Ringing
Loop button on the Attendant window. If the attendant’s telephone is programmed to receive all the
incoming calls for the company, (that is, as a main attendant), Attendant Console displays the calls.
Before the attendant can receive and make calls, you must set the attendant’s extension number
through the Client component. The extension must be a valid extension on the Business
Communications Manager system and must be the telephone at the attendant’s desk.