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Table 2
Attendant Console’s advanced software capabilities
Attendant types
You must set up each PC to handle calls either as a main attendant, overflow attendant, backup
attendant or assistant attendant. Each attendant type gives you flexibility in responding to calls.
This ensures that calls can be handled in a professional and prompt manner. For detailed
information about attendant setups, refer to “Types of attendant setups” on page17 .
Visual call announcing and
control
When a telephone is busy with a call, an attendant can send
caller information to the telephone’s two line display area. The
person called can use display buttons to control the call. This
prevents important calls from being lost.
Backup attendant Incoming calls can be quickly and easily transferred to a backup
attendant at a different location than the main attendant. This
means that a backup attendant does not have to leave their desk
to cover for the main attendant.
Overflow attendant Overflow calls are transferred to an overflow attendant.
Consequently, calls are not lost during busy periods.
Reports You can generate reports that contain information such as the
number of incoming calls and who answers the calls. This
information shows the calling trends in the business and the
performance of the telephone system.
Ability to handle growth A one-time purchase of Attendant Console is often all that is
needed. If you want to add more attendant positions as the
company grows, Attendant Console is easily expandable.