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To set or change the attendant’s extension number:
1 On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
2 In the Attendant option, in the My Extension box, type the extension number of the
attendant’s telephone.
3 Click the OK button.
Part-time main attendant setup
The part-time main attendant can answer incoming calls and performs tasks on the PC such as
word processing.
The difference between the full-time main attendant setup and the part-time main attendant setup
is that the part-time setup has additional attendant options selected that allow notification of
incoming calls when the attendant component is minimized. Refer to “
Full-time main attendant
setup” on page17 and “Setting up other attendant features” on pag e20.
Backup attendant setup
A backup attendant is an attendant position that receives calls that are redirected from another
attendant position. The backup attendant can at the same time operate as a main attendant, assistant
attendant, or any combination of the attendant types.
You must set up Each Attendant PC that is set up to receive incoming calls to redirect the calls to
the backup Attendant PC.
If the attendant needs to leave their position, they can activate the backup attendant position by
clicking the Out button on the Attendant window. The Out button diverts calls to the backup
attendant. After they click the Out button, the attendant can complete the calls currently in
progress on the Attendant window. New calls appear on the absent main attendant’s PC and the
backup attendant’s PC. Although the main attendant is out, the Client component can still process
calls, if required.
To set up the backup attendant:
1 On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
2 In the Redirect calls to option in the Extension box, type the backup attendant’s extension
number.
Note: The system can redirect calls to another Attendant Console
attendant or any extension number in the company.