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Caller menu
The Caller menu contains:
3rd Contact transfers the active call to the caller’s third contact.
3rd Contact is enabled if there is an active call and a contact in
the third box of the Contacts list.
Transfer to Target transfers the active call to the extension in the Target list box.
The Transfer button performs the same function.
Screen Transfer screens a call transfer of an active call to the extension number
in the Target list box. The caller is put on hold when you click
Screen Transfer. The caller is connected when you click Transfer
Now in the Screen Transfer dialog box. The Screen button
performs the same function.
Refer to “Parking, holding and screening calls” on page 48.
Transfer to VMail transfers the active call to the voice message mailbox of the
extension in the Target list box. The VMTransfer button performs
the same function.
Answer Next answers the next call in the queue.
Hold places an active call on hold. The Hold button performs the
same function. Refer to “Parking, holding and screening calls”
on page 48.
Release disconnects the active call. The Release button performs the
same function.
Park parks the active call so you can page the person whose
extension is in the Target list box. A list of all parked calls
appears in the Parked Calls dialog box when you click View
Parked Calls on the Caller menu. You can retrieve the call from
the View Parked Calls dialog box by pressing the Retrieve
button. For more information on viewing parked calls, refer to
“Parking, holding and screening calls” on page 48. The Park/
Page button performs the same function.
Join Caller connects two callers by joining the active call with the call on
hold. Refer to “Linking and Joining calls” on page 52.
View Parked Calls opens the Parked Calls dialog box, which displays calls parked
by all attendants. A call can be retrieved by any attendant or
from any telephone on the Business Communications Manager
base unit. For more information, refer to “Linking and Joining
calls” on page52 .