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Attendant Console User Guide
Finding the called person’s extension and placing it in the Target list
box
After you answer a call, find and click the called extension to put it in the Target list box.
There are four ways to locate the correct extension when you are ready to process a call, including:
• “Using the Contacts boxes” on page 45
• “Using the Directory tab views” on page 46
• “Using the Directory Find box” on page 46
• “Using the Department list box” on pag e47
Using the Contacts boxes
The Contacts boxes contain the extension numbers and names of the three most frequently called
parties that the caller requests. These caller contacts are listed from most frequently to least
frequently called.
To the left of each Contact box is the current person status icon for that contact, and to the right of
each Contact box is that person’s telephone status icon.
To transfer a caller to one of the three most frequently called parties:
1 Double-click the telephone status icon.
The call is forwarded to that extension.
Note: If your Business Communications Manager base unit is shared by
two or more companies, the telephone administrator can associate the
names of each company with their hardware lines. This means that you
can tell which company is being called before answering the call.