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Attendant Console User Guide
1 Below the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.
The Edit Caller Information dialog box contains the following boxes:
The following buttons appear in the Edit Caller Information dialog box:
Name contains the caller’s name. A first time caller name is the Caller ID name
provided by the telephone company. You can change this Caller ID name
to the caller’s name.
Caller Type contains the classification of the caller. There are five types:
Unclassified, Personal, Employee, Vendor and Customer.
Company contains the name of the company associated with the caller. The Caller
ID name automatically appears in this box. You can edit the name here
or in the Caller Information options.
Phone contains the telephone number of the caller.
City, State/Province, and
ZIP/Postal Code
contains the caller’s address.
Caller ID Name and
Caller ID Number
contains information provided through subscription by the public
switched telephone network.
Record Number contains a unique caller record identifier number. You cannot change the
information in this box.
Contacts lists the caller’s three most frequently called persons in your company.
saves the caller record displayed in the boxes of the Edit Caller
Information dialog box to the database.
closes the Edit Caller Information dialog box without saving the
changes to the record.