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Attendant Console User Guide
Table 5 Edit Menu shortcut keys
Table 6 Transfer Menu shortcut keys:
Table 7 Caller Menu shortcut keys
Shortcuts initiated by pressing the Alt key and another key
You can access Call handling functions directly from the Attendant window by pressing the Alt
key and the underlined keys in the commands. You must press the Alt key while you press other
key. For example, to place an active call on Hold, press the Alt key and press H.
Using right-click capability
Right-click capability lets you process calls faster by minimizing mouse movement. You can use
right-click capability to:
• originate a call
• transfer a call
• screened transfer
• transfer a call to voice message mailbox
• link transfer
• park a call and page an employee
• camp a call on an extension
To use right-click capability:
1 Click a name or extension in the Directory list and right-click (see Figure 3).
A list of call processing commands appears.
2 Click one of the call processing commands.
Cut Ctrl+X
Copy Ctrl+C
Paste Ctrl+V
Dial Paste Ctrl+D
Transfer Paste Ctrl+T
1st Contact F9
2nd Contact F10
3rd Contact F11
Transfer to Target Num Pad+
Screen Transfer Ctrl Num Pad+
Answer Next Esc
Hold Ctrl+H
Release F12