Filter
Top Products
37
Attendant Console User Guide
Using the Directory options
The Directory options are at the bottom of the Attendant Console window. They contains tabbed
directories that show views of the extensions on the Business Communications Manager telephone
system. The Directory options also contain buttons and boxes for searching and editing extension
and employee information.
Search and edit functions in the Directory options
The buttons and boxes in the Directory options are used to search for and edit employee
information that appears in the Directory list:.
screens a call transfer of an active call to the extension number
in the Target list box. Click the Screen button and the caller is put
on hold. The caller is connected to the Target extension when
you click Transfer Now in the Screen Transfer dialog box.
opens the Page dialog box.
makes a call from the attendant’s extension to the number in the
Target list box.
transfers the active call to the voice message mailbox of the
extension in the Target list box so the caller can leave a
message.
places a call on hold at the target extension.
accesses Centrex or CO line features (such as off-premise
transfer or conference) or other systems or carriers while on an
outside call. It is also used to tone dial the digits in the Target list
box.
indicates the status of the employee. When you
select a category from the list box, a
corresponding icon appears in the first column
of the Directory list. The available category are:
None, Not at Desk and Out of Office.
used to enter information about individual
employees.
changes the caller or Caller ID record to an
employee record if an employee calls in from
outside. This prevents an employee name from
appearing in the caller record related to the
Caller ID name or number.