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Attendant Console User Guide
Glossary
Assistant attendant
The assistant attendant is the telephone attendant who provides call coverage for specific
employees.
Backup attendant
The backup attendant receives calls when the main attendant is not available. The main
attendant uses the Out button on the Attendant main window to direct calls to the backup
attendant.
BLF (Busy Lamp Field)
Busy Lamp Field is one of the Directory list tab views. It displays the phone status and
extensions of employees.
CF
Call Forward.
Caller ID
Caller ID, known as CLID or Calling Line Identification, is provided by your telephone
company. If your company subscribes to Caller ID, the caller name and number are
displayed on incoming calls.
CO
Central Office.
Destination extension
The destination extension is the person’s extension to which a caller (or attendant)
attempts to connect.
DND
Do not disturb.
DTMF - Dual Tone Multi Frequency
DTMF is the sound emitted when telephone buttons are pressed.
Attendant Console
Attendant Console is a Windows-based software product that provides call management
and call activity reporting capability to a business.
Business Communications Manager base unit
The telephone system that Attendant Console works with.
External call
An external call is a call that originates from outside your company’s telephone system.