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Attendant Console User Guide
Tools menu
The Tools menu contains:
Transfer menu
The Transfer menu contains:
Reports starts the Reports component.
Attendant Monitor opens the Attendant Monitor dialog box that displays diagnostic
information sent by the Client component and received back
from the Server component. The Attendant Monitor helps in
troubleshooting.
Log to File writes Client component activity and Server messaging to a log
file. This is used for troubleshooting.
Options opens the Options dialog box, which has three tabs:
• the Options tab: lets you specify the Server ID, enter the
Attendant extension, set the conditions for making the
Attendant Console Attendant window appear, and set call
redirection.
• The Assigned tab: lets you choose extensions to appear in
the Directory List’s Assigned tab.
• The Selected tab: lets you select which extensions appear in
the Directory List’s Selected tab.
For more information, refer to “Using the Directory options” on
page 37.
1st Contact transfers the active call to the caller’s first contact.
1st Contact is enabled if there is an active call and a contact in
the first box of the Contacts list.
2nd Contact transfers the active call to the caller’s second contact.
2nd Contact is enabled if there is an active call and a contact in
the second box of the Contacts list.