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The Server component collects and manages call-processing information in a database that can be
used for reporting purposes.
Client component
The Client component has an easy-to-use graphical user interface (GUI). The Attendant Console
window displays information about incoming callers and includes a Company Directory with
employee names, telephone status (such as on-hook, off-hook, Do Not Disturb and Call Forward)
and person status (such as None, Not at desk and Out of office). The Directory can be searched
from the Attendant window.
Attendant PCs can be either main, assistant, overflow or backup. For more information, refer to
“Types of attendant setups” on page 17. Incoming calls can be transferred to an extension, a voice
message mailbox or an external number.
You can set up more than one attendant for your company. You can also set up Attendant Console
to provide call coverage for assigned groups of employees. In this setup, you are notified of calls to
assigned employees and can answer calls when the employees cannot.
Reports component
The Reports component provides information about incoming calls. Reports can help you identify
trends and find answers to questions before they become problems. You can request a report from
any PC with a Client component and view the report in the Reports window or print it on an
attached printer.
Attendant Console features
There are many features and benefits associated with Attendant Console.
PC compatibility
Attendant Console combines telecommunications with personal computing to make the attendant’s
job easier, faster and more efficient (see Table 1).