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Attendant Console User Guide
Target menu
The Target menu contains:
Attendant menu
The Attendant menu contains:
Help menu
Call initiates a call from the attendant extension to the number in the
Target list box. The Call button performs the same function.
Voice Call places a voice call from the Attendant to the extension in the
Target list box. For more information, refer to “Contacting
employees using Voice Call” on page 51.
Dial DTMF Tones dials DTMF-tone digits to the external number in the Target list
box. This must be used in conjunction with the Link button and
with outdialing on an active line to access other systems or
carriers (for example, Centrex).
Link accesses (hookflash) Centrex or CO line features (such as
off-premise transfer or conference) or other systems or carriers
while on an incoming call. Click the Link button while on an
incoming call to place the caller on hold and generate a Link
signal (also called flash or recall) on the active line. The DTMF
button is used with the Link button to outdial the digits in the
Target list box. For more information, refer to “Linking and
Joining calls” on page 52.
In toggles with the Out command. When set to In, the attendant is
taking calls.
Out toggles with the In command. When set to Out, the attendant is
not taking calls. Calls that ring at the attendant’s telephone are
forwarded to the backup attendant position.
Note: To redirect calls to a backup extension, on the Tools menu
click Options. Set redirect options in the Options dialog box.