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Attendant Console User Guide
Using the Department list box
You can search for a name by department from the Full tab using the Department list box.
To search by department:
1 Click the arrow of the Department list box.
The list appears displaying the departments associated with extensions.
2 Click a department name from the list and the department name appears in the Department list
box.
3 Click the Find button.
The extensions that match the department appear in a list under the Full Directory tab view.
4 In the Directory list box, click the name of the employee being called.
The name appears in the Target list box. The search result is shown in the Full tab view. The
BLF, Selected and Assigned tab views remain unchanged.
5 To restore all names in the Full tab view, click the Show All button.
Transferring a call
You can transfer an active call to an extension using the Contacts box, the Target list box or the
Directory dialog box. You can also transfer a call to a voice message mailbox.
To transfer using the Contacts box:
Double-click the telephone status icon to the right of the Contacts box.
The call transfers to the displayed extension.
Note: Department names for each extension are created in the Edit
Employee Information dialog box.