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• the function key name above the Loop button, (F1 in the example) shows the key on the PC
keyboard that relates to the ringing Loop button.
• the timer above the Loop button shows in minutes and seconds how long the call is active.
• the company name to the right of the Loop button shows the company that is calling. The
company name is either from the caller database or from Caller ID. If you do not have Caller
ID, this line of display is blank. You can enter or edit a company name using the Caller
Information list box.
• The Caller ID name on the second line of the information to the right of the Loop button,
shows the Caller ID number provided by the telephone company. If you do not have Caller ID,
this line of display is blank.
• The bottom line of information to the right of the Loop button shows the name of the Business
Communications Manager base unit server line that carries the call.
To answer an incoming call:
1 A Loop button turns yellow displays the word Ringing. You can respond to a call in one of four
ways:
• Click the yellow Ringing Loop button.
• Press the function key on the PC keyboard (for example F1), shown above the Loop button.
• Press the Esc key.
• Press the associated intercom or line key on your telephone.
The Loop button becomes green and displays the word Active.
2 Answer the call with your company greeting. If you are answering a call from this number or
company for the first time, you can enter caller information. For further information, refer to
“The Edit Caller Information dialog box” on page 34. If this is not the first time you have
answered a call from this number or company, refer to “Finding the called person’s extension
and placing it in the Target list box” on page45 .
To release or hang up a call:
Click the Release button.
The call disconnects and the Loop button becomes idle.
Note: Server line names are programmed in your Business
Communications Manager base unit by your telephone administrator.