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Attendant Console User Guide
83
Index
Numbers
1st Contact, 27
2nd Contact, 27
3rd Contact, 28
A
About Business Communications Manager Attendant
Console 30
acronyms 8
Active Call 33
Adding notes to employee records 66
All extensions 20
All extensions box 21
Answer next 28
Answering calls as an attendant 43
Assigned extension rings 21
Assigned tab
Directory list 20
Assigned tab view 40
Assistant attendant 19, 79
Assistant Extension box 39
Attendant
assistant 19
backup 14, 18
features 20
In and Out buttons 29
overflow 14, 19
Attendant Console window 23
Attendant Extension 16
Attendant Monitor 27
Attendant Out 29
Attendant setups, types 17
Attendant, main full-time 17
Attendant, part-time main 18
B
Backup attendant 14, 18
BLF tab vie w63
Blue Loop button 33
Business Communications Manager Attendant Console
Attendant button 21
Introduction 11
Business Communications Manager Attendant Console
Help 30
Business Communications Manager Attendant Console
window 16
C
Calendar button 71
Call 29
joining calls 52
making a cal l55
screening 51
transferring 47
Call Forwarded 41
Call Notification dialog box 20
Call overflow occurs 19
Call processing area 24
Call button 37
Camp On button 37
Link Transfer button 37
Page button 37
Screen button 37
Transfer button 36
using 36
VMTransfer button 37
Callback 33
Caller Information 26
Caller information
finding and editing 61
Caller Information option s24
Edit button 34
Hold button 34
Park/Page button 34
Release button 34
Caller menu 28
Caller record
creating ne w59
deleting 62
Caller Type 35
Calls by customers report 69
Calls to employees report 69
City box 39
Client component
restoring Attendant Console window 21
starting 15
starting for the first tim e16
Transfer options 22