Configuring Voice Services
Using a FAX Machine (SPA2102, SPA3102 or SPA8000)
ATA Administration Guide 57
4
Fax Troubleshooting
If have problems sending or receiving faxes, complete the following steps:
STEP 1 Verify that your fax machine is set to a speed between 7200 and 14400.
STEP 2 Send a test fax in a controlled environment between two ATAs.
STEP 3 Determine the success rate.
STEP 4 Monitor the network and record the following statistics:
• Jitter
• Loss
• Delay
STEP 5 If faxes fail consistently, capture a copy of the web interface settings by selecting
Save As > Web page, complete from the administration web server page. You
can send this configuration file to Technical Support.
STEP 6 Enable and capture the debug log. For instructions, refer to Appendix D,
“Troubleshooting.”.
NOTE You may also capture data using a sniffer trace.
STEP 7 Identify the type of fax machine connected to the ATA device.
STEP 8 Contact technical support:
• If you are an end user of VoIP products, contact the reseller or Internet
telephony service provider (ITSP) that supplied the equipment.
• If you are an authorized Cisco partner, contact Cisco technical support.