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ATA Administration Guide 236
D
3. Click Tools. Click Internet Options. Click the Security tab. Click the Default
level button. Make sure the security level is Medium or lower. Then click the OK
button.
Q. How do I save my current configuration?
A. Currently, the only way is to do HTTPGET from an HTTP client, from which you
get the entire HTML page. Alternatively, from your browser you can select File >
Save as > HTML from any of the administration web server pages. Do this in
Admin, Advanced mode.
This saves all the tabs into one HTML file. This HTML file is helpful to provide to our
support team when you have a problem or technical question.
Q. How do I debug my ATA device? Is there a syslog?
A. The ATA devices send out debug information via syslog to a syslog server. The
ports can be configured (by default the port is 514).
1. Make sure you do not have firewall running on your PC that could block port 514.
2. On the administration web server System tab, set
Debug Server
as the IP
address and port number of your syslog server. Note that this address has to
be reachable from the ATA device.
3. Also, set
Debug level
to 3.
You do not need to change the value of the
syslog server
parameter.
4. To capture SIP signaling messages, under the Line tab, set
SIP Debug Option
to
Full.
The file output is syslog.<portnum>.log (for the default port setting,
syslog.514.log).
Q. How do I access the ATA device if I forget my password?
A. By default, the User and Admin accounts have no password. If the ITSP set the
password for either account and you do not know what it is, you need to contact
the ITSP. If the password for the user account was configured after you received
the ATA device, you can reset the device to the user factory default, which
preserves any provisioning completed by the ITSP. If the Admin account needs to
be reset, you have to perform a full factory reset, which also erases any
provisioning.
To reset the ATA device to the factory defaults, perform the following steps:
1. Connect an analog phone to the ATA device and access the IVR by pressing
****.