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Automatic Call Distribution
Program 14-73 – Queue Size for Alarm 2
Strata DK Programming 5/00 6-31
Automatic Call Distribution
Program 14-73 – Queue Size for Alarm 2
Initialized Default: Queue Size = 010
Program 14-73 Overview
The system causes the Supervisor 5HVHW4XHXH$ODUP button to flash and the Supervisor
telephone to sound a continuous beeping alarm when the number of calls in the ACD queue
exceeds the number of calls set in this program for a time duration set in Program 11-7.
Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and Program 14-8
for more information).
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor ACD Group Numbers Queue Size
DK40i, RCTUA 01~08 001~012
RCTUBA/BB, B1CU 01~08 001~048
RCTUC/D, B2CAU/BU, B3CAU/CU 01~16 001~144
RCTUE/F, B5CAU/CU 01~16 001~200
ACD Group Number Queue Size
DATA = Queue SizeSELECT = 73
SELECT = ACD Group No.