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Automatic Call Distribution
Program 18 – Agent Names for SMIS/MIS Assignments
Strata DK Programming 5/00 6-13
Automatic Call Distribution
Program 18 – Agent Names for SMIS/MIS Assignments
Initialized Default: blank
Program 18 Overview
Each Agent ID number (set in Program 14-1) can be assigned an alphanumeric name (8 characters
maximum) that displays on the ACD SMIS displays and reports.
The name for each Agent is entered in this program from a terminal or the programming telephone
(use the Program Record Sheet following Program *14-1).
➤ To enter an Agent ID name or number
1. Enter Program 18, then select the desired Agent ID Number.
2. Enter the Agent name (eight characters maximum, see dial pad callouts below).
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor
Agent ID
Numbers
ACD Group
Numbers
Maximum Number of
Agent ID Codes
DK40i, RCTUA, RCTUBA/BB, B1CU 000~199 01~08 200
RCTUC/D, B2CAU/CU, B3CAU/CU 000~255 01~16 256
RCTUE/F, B5CAU/CU 000~255 01~16 256
Program
*
14-1
Auto Answer with
Zip Tone
Program 14-1
Program 18
Agent Name
(8 characters max.)
Agent ID
Number
ACD Group
Number
Agent ID
Code
(4 digits
max.)
DATA = Agent Name (8 characters maximum)SELECT = Agent ID Number (000~255)