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Automatic Call Distribution
Program 14-72 – Queue Size for Alarm 1
6-30 Strata DK Programming 5/00
Program 14-72 – Queue Size for Alarm 1
Initialized Default: Queue Size = 010
Program 14-72 Overview
The system causes the Supervisor 5HVHW4XHXH$ODUP button to flash and the Supervisor
telephone to sound a one second On, one second Off beeping alarm when the number of calls in
the ACD queue exceeds the number of calls set in this program for a time duration set in Program
11-6.
Program 14-8 DATA must be set to “2” if using this option (see Program 11-6 and Program 14-8
for more information).
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor ACD Group Numbers Queue Size
DK40i 01~08 001~012
RCTUA 01~08 001~016
RCTUBA/BB, B1CU 01~08 001~048
RCTUC/D, B2CAU/BU, B3CAU/BU 01~16 001~144
RCTUE/F, B5CAU/BU 01~16 001~200
ACD Group Number Queue Size
DATA = Queue SizeSELECT = 72
SELECT = ACD Group No.