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Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Strata DK Programming 5/00 6-21
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Initialized Default: Port 000
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range
DK40i 01~08 000~027 500~527
RCTUA 01~078 000~031 500~531
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
B1CU 01~08 000~055 500~579
B2CAU/CU 01~16 000~111 500~739
B3CAU/BU 01~16 000~191 500~739
B5CAU/BU 01~16 000~335 450~785
DATA Queue Timeout Overflow Destination
See [PDN] Port Range Station or Attendant Console [PDN] Program 04 Port Number
301~308 ACD Group (DK40i, RCTUA, RCTUBA/BB)
301~316 ACD Group (RCTUC/D)
401~416 ACD Group (RCTUE/F)
320 (DK40i, RCTUA, RCTUBA/BB, C/D)
420 (RCTUE/F)
Auto Attendant (DK Built-in)
321 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/BU)
421 (RCTUE/F, B5CAU/BU)
Normal CO line; Ring assignments not including delayed ringing
assignments
See [PhDN] Port Range [PhDN] Program *04 Port Number
900~915 Distributed Hunt Group Program *04 Port Number
ACD Group Number Overall Queue Time Out Destination
SELECT = 4
SELECT = ACD Group Number
DATA = Queue Timeout Overflow Destination