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Automatic Call Distribution
Program 14-5 – Overflow Point and Ring No Answer Routing Destination
Strata DK Programming 5/00 6-23
Automatic Call Distribution
Program 14-5 – Overflow Point and Ring No Answer
Routing Destination
Initialized Default: Overflow point = 0 (no overflow point)
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range
DK40i 01~08 000~027 500~527
RCTUA 01~078 000~031 500~531
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
B1CU 01~08 000~055 500~579
B2CAU/CU 01~16 000~111 500~739
B3CAU/BU 01~16 000~191 500~739
B5CAU/BU 01~16 000~335 500~8355
Data Overflow Point and Ring No Answer Routing Destination
OP0, OP1, OP2, OP3
Overflow Point (OP) Destination (Incoming Port 000). Only one
OP can be programmed. For No Overflow, select DATA=0.
301~308 ACD Group (DK40i, RCTUA, RCTUBA/BB, B1CU)
301~316 ACD Group (RCTUC/D, B2CAU/BU, B3CAU/BU)
401~416 ACD Group (RCTUE/F, B5CAU/BU)
320 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/B)
420 (RCTUE/F, B5CAU/BU)
Auto Attendant (DK Built-in)
321 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/BU)
421 (RCTUE/F, B5CAU/BU)
Normal CO line; Ring assignments not including delayed ringing
assignments
See [PhDN] Port Range [PhDN] Program *04 Port Number
900~915 Distributed Hunt Group Program *04 Port Number
ACD Group
Number
Overflow Point
RNA and Overflow
Point Destination
ACD Group
Number
Overflow Point
RNA and Overflow
Point Destination
DATA = Destination
SELECT= Overflow Point (1~3)
= Queue Timer (0)
SELECT = 5
SELECT = ACD Group Number