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7.16
TROUBLESHOOTING
Print Quality Problems
Hue changes • Print nozzles on the print head may be clogged.
Print a test page to check the status of the nozzles
and clean the print cartridge. See page 6.3.
• The colour print cartridge may be empty. Replace
the cartridge with a new one. See page 6.10.
Problem Possible Cause and Remedy
Light print or fade • The print cartridge may be running out of ink. Install a
new ink cartridge.
• The paper may not meet paper specifications (for
example, the paper is too moist or too rough). See
“Paper Selection” on page 2.2.
• If the whole page is light, the print resolution setting is
too low. Adjust the print resolution within the printer
properties. See page 2.11.
• A combination of faded and smeared defects may
indicate that the print cartridges need to be cleaned.
See “Cleaning the Print Cartridges” on page 6.3.
Splashed dots
• The paper may not meet paper specifications (for
example, the paper is too moist or too rough). See
“Paper Selection” on page 2.2.
• The print nozzles may be clogged with ink. See
“Cleaning the Print Cartridges” on page 6.3.
White streaks or
missing dots
• The moisture content of the paper is uneven or the
paper has moist spots on its surface. Try a different
kind or brand of paper.
• Print cartridges may be installed incorrectly. Make sure
the print cartridges are installed correctly.
• A print cartridge may be empty. Check the contacts of
the print cartridge. If there is not any ink in the
cartridge, replace it with a new one.
• The print media being used may not be acceptable. Use
only print media specified in “Paper Selection” on page
2.2.
• The print head may be aligned incorrectly. Print the
alignment pattern to align the print cartridge. See page
6.16.
Problem Possible Cause and Remedy