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7.10
TROUBLESHOOTING
The incoming fax has
blank spaces or you
received a poor-quality
copy.
• The product sending you the fax may be faulty.
• The remote fax machine sending you a fax may
have a dirty scan glass.
• A noisy phone line can cause line errors.
• Check your product by making a copy.
• The print cartridge may be empty.
Are some of the words on
the incoming fax
stretched?
• The fax machine sending you the fax had a
temporary document jam.
There are lines on the
copies or documents you
send.
• Check your scan glass for marks, and clean it.
See page 6.21.
The product dials a
number, but fails to make
a connection with another
fax machine.
• The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
Speak with the other machine operator and ask
them to sort out the problem.
You cannot store a
document in the memory.
• There may not be enough memory to store the
document. If the display shows a ‘MEMORY
FULL’ message, delete any documents you no
longer need from the memory, and restore the
document.
Blank areas appear at the
bottom of each page or on
other pages, with only a
small strip of text printed
at the top.
• You may have chosen the wrong paper settings
in the user option setting. See page 5.39 to
choose a proper paper size.
Symptom Cause and Solution