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5.4 AUTOMATED ATTENDANT PARAMETERS
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CUSTOMIZING THE SYSTEM
5.4 AUTOMATED ATTENDANT PARAMETERS
Automated Attendant parameters include: Department Dialing, operator parameters, and
alternate extension.
If the VPS needs a special transfer procedure for an extension (such as modem extension),
alternate extension should be assigned (See "Alternate Extension Assignment" in
B5.1 Automated Attendant Parameters).
5.4.1 Automated Attendant Menu
From Top Menu:
5.4.2 Department Dialing
Department Dialing numbers (1 - 9) represent department extensions; these numbers are given
to the caller in the initial list of prompts.
Return to Program - Service Settings - Auto. Attn. Setting Menu:
5.4.3 Operator's Parameters
If you enable operator service, you must set the following parameters: operator extension and
mailbox number, coverage modes, and message repeat cycle.
Operator 1:
Cannot have a personal mailbox. The default is set at "0" which coincides with the
operator of the PBX. When a caller tries to leave a message with the Operator 1, the
message will automatically go to the General Delivery Mailbox (GDM).
Enter The Numbers : = 1 - 4 - 1
Program - Service Settings - Auto. Attn. Setting Menu
1. Department Dialing
2. Operator's Parameters
3. Alternate Extension
Enter The Number : = 1
Program - Service Settings - Auto. Attn. Setting - Department Dialing Menu
1. Department Dialing No.1 [ ] := 102
2. Department Dialing No.2 [ ] := 104
3. Department Dialing No.3 [ ] := 115
4. Department Dialing No.4 [ ] := 136
5. Department Dialing No.5 [ ] := 107
6. Department Dialing No.6 [ ] := 108
7. Department Dialing No.7 [ ] := 109
8. Department Dialing No.8 [ ] := 110
9. Department Dialing No.9 [ ] := 111