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5.2 PORT SETTING OPTIONS
102
CUSTOMIZING THE SYSTEM
5.2 PORT SETTING OPTIONS
Design each system to suit the needs of the customer. You should be familiar with all options
for port assignment so that customers get exactly what they need and expect. Each port can be
assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom
Service is the most flexible of all the services because it allows access to the other services by
pressing one key.
We recommend programming all ports as Custom Service for caller
convenience.
5.2.1 Custom Service Setting Example
Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom
Service offers callers a menu of single digits that they may use to reach the desired location
quickly and easily.
Sample Company Greeting 1
*1
"Thank you for calling the ABC company."
(Company greeting should be short!)
Sample Custom Service Message
"Thank you for calling ABC company. If you know the extension number of the person you are
calling, you can dial it at any time. For a list of extensions, Press [1]; to reach the sales section,
Press [2]; to reach the service section, Press [3]; if you would like to place an order, Press [4];
all other callers, please wait and an operator will be right with you."
Sample Custom Service Tree
Create a tree to design a route leading callers to the desired extension, mailbox, or next menu.
This tree should include all available caller options and cannot be deeper than 8 layers. Discuss
available options with the customer before programming the system.
*1
Available for the KX-TVS80 only
Company Greeting
Custom Service
100
Main Greeting
all ports day
Custom 2
Extension List
Custom 3
Extension List
New Cars Used Cars
Transfer
to Service
Transfer
to Orders
*
1