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2 Section 1: Getting Started
1.1 Setting Up Service
Setting up service on your new smart device is quick and easy. This section walks you through the necessary
steps to set up your device's phone, set up your voicemail, establish passwords, and contact Sprint for assistance
with your Sprint service.
Setting Up Your Voicemail
All unanswered calls to your device are automatically transferred to your voicemail, even if your phone is in use
or turned off. Therefore, you will want to set up your voicemail and personal greeting as soon as your device's
phone is activated.
To set up your voicemail:
Talk Key
1. Access the Phone screen by pressing the Talk Key.
2. Pr
ess and hold the 1 key on the Phone screen.
3. F
ollow the system prompts to:
Create your passcode.
Record your greeting.
Record your name announcement.
Choose whether to activate One-Touch Message Access (a feature that lets you access messages
simply by pressing and holding the 1 key, bypassing the need for you to enter your passcode).
Note:
If you are concerned about unauthorized access to your voicemail account, Sprint recommends you
enable your voicemail passcode.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account,
and your Sprint Vision® account. To ensure that no one else has access to your information, you will need to
create passwords to protect your privacy.
Account Password
If you are the account owner, you’ll have an account password to sign on to www.sprint.com and to use when
calling Sprint Customer Service. Your default account password is the last four digits of your Social Security
number. If you are not the account owner (if someone else pays for your Sprint service), you can get a sub-
account password at www.sprint.com.
Voicemail Password
You’ll create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your
Voicep mail” for more information on your voicemail password.
Sprint Vision Password
With your device and Sprint Vision service, you can set up a Sprint Vision password. This optional password
may be used to authorize purchase of Premium Services content and to protect personal information on
multi-phone accounts.
For more information or to change your passwords, sign on to www.sprint.com or call Sprint Customer
Service at 1-888-211-4727.