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Table 4-1. Programming for Central Call Coverage
Procedure
Setting for Receptionist (Extension
Jack 10)
Setting for Other Extensions
Line
Assignment
(#301)
Abbreviated
Ringing
(#305)
Line Ringing
*In addition to its own primary line,
assigns all other lines in the system as
secondary lines.
If a line should not be answered by the
receptionist, remove that line’s
assignment for extension jack 10.
*Normally, if a call comes in when you
are on the phone, the call will ring at
your phone only once (but the light next
to the line button will continue to flash).
To have incoming calls keep ringing,
even when you are busy on another call,
set Abbreviated Ringing to “not active”
(setting applies to all lines assigned at
that extension).
*Sets the primary line for “immediate
ring;” sets secondary lines for “delayed
ring” (after about 20 seconds). If a line
should not be answered by the
receptionist, set to “no ring. ”
If the receptionist should answer all calls
on a line, set ringing for that line to
“immediate ring.”
* Default settings for premises equipment.
*Assigns a unique primary line to each
extension.
*Normally, if a call comes in when you
are on the phone, the call will ring at
your phone only once (but the light next
to the line button will continue to flash).
To have incoming calls keep ringing,
even when you are busy on another call,
set Abbreviated Ringing to “not active”
(setting applies to all lines assigned at
that extension).
*At each extension, sets the primary line
for “immediate ring.”
If the receptionist should answer all calls
on a particular user’s line, set ringing for
that line to “delayed ring” or “no ring” at
the user’s extension.
Centrex Call Coverage
Centrex Call Coverage uses Centrex services—such as call forwarding or voice
mail—to provide coverage for unanswered calls.
To set up Centrex Call Coverage, remove all secondary lines from the
receptionist’s phone (the phone connected to extension jack 10). You may also
wish to program the codes for Centrex coverage services onto programmable
phone buttons, to provide one-touch access to those services.
Table 4-2 shows the settings you should change to switch from Central Call
Coverage to Centrex Call Coverage. The first column shows the name of the
programming procedure or function. System Programming procedures, which
determine how the equipment controller handles lines and extensions, include
the procedure number in parentheses—for example, “Line Assignment (#301).”
Telephone Programming procedures, which affect the operation of individual
extensions, show only the name of the procedure. (See Chapter 5 for more
information on programming.) The remaining columns show the required and
optional settings for this call coverage setup.
Customizing Your System
4-5