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Problem
Do This
If...
Then...
9. Calls on
Hold Are
Disconnected
The problem is solved,
10. Call on
Hold Hangs
Up, but
Line Does
Not
Disconnect
11. Phone
Display
Does Not
Work
not work,
12. MLS or
MLC-Model
Phone in
Combination
Extension
Doesn’t
Work
Possible Cause
Hold Disconnect
Time is programmed
incorrectly—too short.
Change the Hold
Disconnect Time
(#203) from “short” to
“long.” See page 5-11.
1. Hold Disconnect
Time is
programmed
incorrectly—too
long.
Change the Hold
Disconnect Time
(#203) from “long” to
“short.” See page
5-11.
2. Telephone
company does not
send hold release
signal.
Date, day, and time
do not display
properly.
Call your telephone
company to find out
whether they send a
hold release signal.
Re-enter the date, day,
and time using System
Programming (#101,
#102, and #103) on
page 5-10).
1. MLS- or MLC-
model phone is
plugged into wrong
jack of bridging
adapter.
Plug into the correct
jack (see page 2-5).
2. Wrong cord and
wrong bridging
adapter used to
connect standard
phone.
Unplug the bridging
adapter from the wall
jack; then unplug the
MLS- or MLC-model
phone from the
adapter; plug it into the
wall jack.
Calls on hold are not
disconnected,
Calls on hold are still
disconnected, or
Hold Disconnect
Time was already set
to “long,”
Abandoned calls on
hold disconnected,
Abandoned calls on
hold still do not get
disconnected, or
Hold Disconnect
Time was already
“short.”
If they do not, or if
they do but the
problems still exists.
The display works,
The display still does
The MLS- or
MLC-model phone
works properly,
The problem
remains,
The MLS- or
MLC-model phone
works properly,
The problem
remains,
Call the AT&T Helpline*.
The problem is solved.
Go to Possible Cause 2.
You must monitor all
calls on hold and
disconnect them
manually.
Problem is solved.
See Problem 16, on
page C-8.
Problem is solved.
Go to Possible Cause 2.
Replace either cord or
adapter. Use only AT&T
267F2 bridging
adapter.) Call the AT&T
Helpline* for details.
Call the AT&T Helpline*.
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.
C-6
Maintenance and Customer Support